HeyBoSupport
How can we help?
Answers to the questions we hear most. Can't find yours? We're a short email away.
Write to us
We usually reply within two working days. Tell us your iPhone model and iOS version if something isn't working.
Bo isn't hearing me
Check that HeyBo is allowed to use the Microphone and Speech Recognition in iPhone Settings › Privacy & Security. If another app is using audio (a call, music, a video), finish that first.
“Hey, Bo” stopped listening in the background
iOS can pause the microphone after a phone call, Siri, or another app using audio. Open HeyBo once and it starts listening again. “Hey, Bo” is part of HeyBo+, and is switched on from the Today screen.
How do I capture a note with the Action Button?
With HeyBo+, open iPhone Settings › Action Button, choose Shortcut, and pick “Talk to Bo”. Press the button, speak, and the note is saved.
My brief email didn't arrive
In HeyBo › Settings, check that your email address is right and that “Email it to me automatically” is on — the line under it shows when the next one is due. Then look in your spam or promotions folder for mail from bo@heyboapp.com.
Bo only sends a brief on mornings when you have notes from the past week or tasks still open, and it needs AI features to be allowed.
Why does my brief look simpler than usual?
Without HeyBo+, or with AI features switched off, Bo builds the brief on your iPhone using simple rules. With AI on, Claude writes it — that needs a connection, so if you're offline you'll see the simpler version until you're back online.
What happens to my notes when I use AI features?
The text of your recent notes is sent to our server and to Anthropic's Claude to write the brief — never your voice. The privacy policy explains exactly what's shared, with whom, and for how long. You can switch AI off any time in Settings.
How do I cancel HeyBo+?
In HeyBo › Settings, tap HeyBo+ and then Manage — or go to iPhone Settings › your name › Subscriptions. You keep HeyBo+ until the end of the period you've paid for.
I got a new iPhone. How do I get HeyBo+ back?
Open the HeyBo+ screen and tap “Restore purchases”, signed in with the same Apple Account you subscribed with.
How do I delete my data?
Delete notes in the app, or delete the app to remove everything on your iPhone. Turning off brief emails deletes your schedule from our server. For anything else, write to support@heyboapp.com.